Frequently Asked Questions (FAQs) – Briella Luxury

1. What is Briella Luxury?

Briella Luxury is a premium online fashion and lifestyle store dedicated to offering high-quality, stylish, and trendy products. Our collection includes fashion, accessories, and more, all carefully curated to bring you elegance and sophistication.

2. Do you offer worldwide shipping?

Yes, we offer worldwide shipping! Shipping times may vary depending on your location. You can check estimated delivery times at checkout.

3. How long does shipping take?

• Standard Shipping: 5–10 business days

• Express Shipping: 2–6 business days

Shipping times may vary based on location and carrier delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

5. What is your return & exchange policy?

We accept returns and exchanges within 7–14 days of receiving your order. Items must be unused, in original condition, and in their original packaging. To start a return, please contact our support team.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods listed at checkout.

7. How do I contact customer support?

You can reach our support team via email at support@briellaluxury.com or through our Contact Us page or instantly chat with us directly through our website. We typically respond within 24–48 hours.

8. Do you offer discounts or promotions?

Yes! We frequently run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on exclusive deals.

9. Can I cancel or modify my order after placing it?

We process orders quickly, so if you need to cancel or make changes, please contact us within 5 hours of placing your order. Once shipped, changes cannot be made.

10. Is my payment information secure?

Absolutely! We use industry-standard encryption and secure payment gateways to ensure your information is protected. We use SSL encryption and secure payment gateways to ensure that your personal and financial information remains 100% safe and confidential.

11. What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience! If you receive a damaged, defective, or incorrect item, please contact us immediately at support@briellaluxury.com with your order number and photos of the issue. We will resolve it as quickly as possible.

12. How do I contact customer support?

Our friendly customer support team is here to help! You can reach us via:

📧 Email: hello@briellaluxury.com

📩 Contact Form: Available on our website

We typically respond within 24–48 hours.